A fully interactive and immersive workshop to ensure your ambassadors are correctly set up on the TAP Ambassador App and are confident using it. We'll also involve your admin staff if they would like, so that they are confident using the dashboard to monitor chat, send FAQs and request content. The session is an hour long and is the perfect step between your ambassadors completing the online Ambassador Training Center and going live.
Practical experience of engaging with prospective students via Chat in real time, as well as responding to FAQs and content requests, with a full debrief and discussion afterwards in a zero-pressure, simulation scenario.
An understanding of how content submitted through the app will then be used by the admin team on their TAP Feed and social media channels
A chance to use TAP’s built-in safeguarding features - keywords, conversation flagging etc
Experience of how to add additional ambassadors to a Chat and how to close conversations
A thorough understanding of the career reference tool and career points
Best practice advice for using Chat, Content and FAQs
Ideas for Content campaigns that admins and ambassadors can collaborate on
A team of ambassadors and admins who are confident in how to use the app and ready to go live!
Prior to the session, please do ensure that you have invited all your ambassadors to go through the online training center and be fully registered on the app.