Dashboard Admins

Where are notifications sent?

You will get updates about what's going on in The Ambassador Platform sent to:

  • Your email

What do you get notified about?

By default, you'll get notifications when someone does any of these things:

Notifications related to Ambassadors

  • An ambassador creates an account

  • An ambassador reaches their time limit and all features are deactivated

  • A keyword in our safeguarding policy is detected in a conversation

  • A prospective student or an ambassador flag a conversation

  • An ambassador has not replied a message within 48 hours

  • An ambassador invites you to a conversation with a prospect

  • Content or FAQ answers have been submitted for approval

Notifications related to Prospects

  • A prospective student deletes their account

  • A prospective student updates their marketing preferences

To turn off or customise the notifications you receive, hover on your avatar in the bottom left hand corner of your Admin Dashboard and navigate to the Notifications tab to set your own notification preferences. Having the switch to the right and showing in green indicates that a notification is turned on. Having the switch to the left and showing in red indicates that a notification is turned off.

Ambassadors

Where are notifications sent?

There are two different places where you can get updates about what's going on in The Ambassador Platform:

  • Your TAP Ambassador App

  • Your email*

*In order to receive email notifications for Chat, go into the settings in the Ambassador App and enable email notifications. For more information please visit this help article.

What do you get notified about?

These are the most common reasons you'll be getting push notifications, and by default, you'll get them when someone does any of these things:

  • A prospective student starts a conversation with you

  • Your content or FAQ answer has been published by your admin

  • An unanswered chat reminder after 24 hours of inactivity

  • A content request has been sent by your administrator

  • An FAQ is assigned to by your administrator for you to answer

  • If you have a time limit set on the number of hours you are able to work, you will be sent a notification when you are close to reaching your limit, and then when the limit is reached and your profile is deactivated

Prospective Students

Where are notifications sent?

There are 2 different places you can get notified when an ambassador answers your messages:

  • Your email

  • Via SMS/text message

What do you get notified about?

  • When an ambassador replies to your message

  • A reminder after 24/48 hours if you have not replied to the message

  • A request for feedback (😊😐😞) after an ambassador or Dashboard Admin closes the conversation

Group Chat Notifications

  • Admin Users

Updates for admin users about new messages will only be sent once per hour. However, if there is a direct reply to message the notification will be send immediately. Admins can turn off notifications here

  • Student Ambassadors

Student ambassadors will be notified of new messages in a group chat once per hour. If any user replies directly to their message they will always be notified. Ambassadors can always enable/disable email notifications

  • Prospective students

I) When prospects are active in the Group Chat, they do not receive any notifications. The threshold of being "active"/"inactive" 3 mins, if tab is closed.

II) When prospects are inactive in the group chat, they will receive a notification once per hour if they have a certain number of messages unread in a particular chat group. They will also be notified every time someone replies to a direct message, and once per hour about non direct messages in the group chat.

Read more about notifications for prospective users here. If you need further support or help on this please get in touch via

support@thembassadorplatform.com

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